Facility is very clean. Staff is very helpful & friendly

I am truly grateful and impressed with Charleston. My family member is s a resident and they’ve taken great care of him. His treatment plan affords 3 forms of therapy. The facility is always clean. The staff pleasant and informative. Update: I’m now seeing that the staff is passing the buck when it comes to my family’s therapy. We bought a $6k custom chair to be used for therapy and just to get him out of the room. They are not using it at all, so my family member is lying in bed all day staring at the walls.

Without going on one of these modern day diatribes about the location; I would highly suggest if you have another rehab facility for your family member in another area, please use it. The building is very worn down, the staff is overwhelmed with patients and I’m currently into a half an hour of listening to the same patient scream incessantly with no sort of action to calm the patient, which in turn is disturbing an entire wing. Again, if you have other options, USE THEM.

The LPN, Jeanelle, is so kind and patient!

TO THE FACILITY OF CHARLESTON POST ACUTE, I JUST WANT TO THANK ALL OF YOUR STAFF EMPLOYEES SUCH AS, PATRICIA HICKS CNA, STEVEN, MARIEL AURENT CNA, ALLISA C LPN, NOEL OFANA LPN, MEL CNA, ALIZAH CNA, CARRIE J HOUSEKEEPER, CARDINA LPN, KITTY WEAVER HOUSEKEPPER, THEY HOLD THE KEY TO MY HEART FOR THE LOVE AND SUPPORT THEY SHARED WAS SO HEART BREAKIN BECAUSE I HAD TO BE DISCHARGED SO SOON ALL I WANT TO SAY IS I CANT BELIVE THE SUPPORT THAT I RECEIVED YOU CAN NOT COMPARE TO ANY WHERE ELSE IN THIS WORLD 🌍 SO LOVING THAT ITS ONLY OBVIOUS THAT GOD PUT ALL OF YOU IN MY PATH AND I THANK THE LORD FOR SUCH A HEAVENLY PLACE AN ATMOSPHERE THAT WAS DESIGNED BY GOD HIM SELF IN JESUS NAME AND ASK GOD BLESS ALL OF THE STAFF AND ALL EMPLOYEES HERE AT THIS BEAUTIFUL NURSING HOME WITH THE DESIRES OF YOUR HEARTS AND HE PROSPER EVERY BEAUTIFUL SOUL HE CREATED HERE AT CHARLESTON POST ACUTE YOU WILL NEVER BE FORGOTTEN BUT WILL ALWAYS BE REMEMBERED I LOVE YOU ALL UNCONDITIONALLY AND JESUS THANKS YOU ALSO FOR HELPING MY AND RECOVERY!!!! YOU ALL WORK FOR GOD ITS ONLY OBVIOUS AMEN STAY BLESSED 🙏☝️😘😘😘😘❤️❤️❤️❤️❤️❤️AMEN.

Muy amable el personal

My friend Lily is at Charleston Post Acute, she says they are treating her well. So far the staff seems very nice and helpful.

Very good Rehab. People are doing great job. Very nice and professional!

My auntie was very well taken care of for the 3 months at Charleston post acute, from the moment she was brought there and she’s not an easy patient due to her stroke she’s very agitated a lot of the times difficult. I’m so incredibly grateful for all the very nice CNA’S and RNA’s who took care of her they were very kind and patient I especially want to thank you cna Patricia and Chelsea for their kindness and I also want to thank everyone in administration from Steven to Pam and Michelle they worked tirelessly to help me keep my aunt at the facility and helped me get her to her new place once again can’t recommend Charleston P Q enough but it’s really because the very great people who work there much love

The staff at this facility were rude and unresponsive. Sending my mother there has negatively impacted her recovery, and I cannot recommend this facility. I believe my mother was neglected during her stay. She experienced two separate falls. After the first fall, she was left bruised. Approximately a week later, she fell again and complained of hip pain. The facility performed an X-ray and determined she had a fractured hip, requiring immediate hospitalization. At the hospital, doctors confirmed the fracture was new and informed us that without surgery, she would likely be confined to a wheelchair for the rest of her life. She underwent surgery shortly thereafter. These falls appear to have occurred because staff did not respond in a timely manner to her calls for assistance to use the bathroom. Unable to wait any longer, she attempted to go on her own and fell. When staff were confronted about her injuries, they stated they had no knowledge of the falls and suggested the injury was pre-existing. This is not accurate. Hospital physicians confirmed the fracture was new. Based on this experience, I strongly advise others to reconsider placing their loved ones in this facility.

I would advise no one to come here. They’re rude. No answers your call button and the place is filthy plus the food, it’s very bad. When I ask for help, I was told I was not the only patient here that they had 26 patients to take care of and to wait my turn. I’m going home tomorrow and I am very happy

Very customer service oriented from top to bottom. Clean facility and friendly staff. My father was there for 4 days and they took good care of him. Food was average but the gym was very well operated. Highly recommend.

My husband Ty and I try to visit at least twice a week. We enjoy helping with the activities and so enjoy visiting with the many residents that come to enjoy the activities. I really enjoy talking to all of them. The staff are always friendly and are getting to know us as we are now regular visitors. I wish I could do more for the residents but for now just seeing people who care about them will have to do.

My mom’s care team is really taking good care of her during her end of life care. I so appreciate them.

The nurses, the staff are all outstanding. Professional at all time and also the cleaning staff. Great Great and in my experience awesome.

Just visited a friend there. She had nothing but praise for the facility. She said it was the nicest one she has been in. I think it was very nice and clean. Staff was very friendly and helpful. I am impressed.